Q&A

What is the difference between Indian, Cambodian, and Burmese Hair?

Indian Hair has a more silky texture than both the Cambodian and Burmese Hair. Both the Cambodian and Burmese Hair have a thicker more coarse texture. The Burmese hair is a little more coarse than the Cambodian hair. The Burmese hair is also fuller than both the Cambodian and Indian because of the curly curl pattern.

What is the difference between “Raw” and “Virgin” hair?

Raw hair is hair in its natural form with no steam or chemical processing. Virgin hair is, hair that has been steamed to change the curl pattern of the hair.

What grade is Exquisite Hair?

Our hair is not graded. It is raw and unprocessed hair. Only processed hair is graded.

Is Exquisite Hair cuticle aligned?

Yes, the cuticles on our hair is aligned and in tact!

What is our MOQ (minimum order quantity) for sample orders?

To receive wholesale prices you must purchase at least 7 items. You can mix and match any 7 items from our wholesale list.
If you place an order that is less than 7 items you may be subject to a RETAIL FEE.

What is our MOQ (minimum order quantity) for wholesale orders?

To receive wholesale prices you must purchase at least 7 items. You can mix and match any 7 items from our wholesale list. Any quantity under 7 items are considered samples! A $25 retail fee will be applied per item unless you order 7 items or more. 

Do you accept Paypal?

Yes we do!

How do I place a wholesale order?

To Place A Wholesale Order click here.

Where are you located?

We have three locations! Turkey, China, and Pakistan

Can this hair be bleached/colored?

Yes! This hair can be bleached, cut, curled, and styled as you would your natural hair. Treat Exquisite Hair as your own!
Hair Tip: After bleaching/lifting hair you should always deep condition the hair to restore moisture.

Has this hair been processed or chemically treated?

No chemicals have been used on our hair.
Both our Indian and Cambodian Hair is in its natural state.
Our Burmese Hair is steamed for the curl pattern.

Does your hair shed?

No, our hair does not shed excessively. There is minimal to no shedding. Please note that cutting the wefts may result in shedding. When cutting your wefts please remember to seal your wefts to prevent shedding. Also seal the knots on all lace items to prevent shedding.

What is the shipping/processing time frame for sample orders placed online?

For Sample Orders:
All payments usually take one business day to clear. Your order will be processed and shipped within 5-7 business days to give your payment time to clear. We do not ship on weekends. An email notification will be sent to the email address on your order with all shipping and tracking information.
Some items require longer shipping time – please refer to item description. If your item requires a longer shipping time please add that to our normal time frame.
****PROCESSING TIMES FOR ORDERS WILL INCREASE UP TO 3-5 ADDITIONAL DAYS DURING SALE EVENTS and HOLIDAYS DUE TO HIGH VOLUME ORDERS. Please take this into consideration prior to completing your order. Sale events increases the likelihood of certain textures/ closures and frontals selling out at a higher rate, just as sale events/holidays may with physical retail stores. Our top priority is that each customer receives quality products and we never compromise on quality due to higher order volumes. Each bundle, closure, or frontal is still REQUIRED to be thoroughly cleaned and dried prior to shipping, in which this process will take longer when order volumes are greatly increased during sale events.

What is the shipping/processing time frame for custom orders placed online?

For All Custom Orders Placed Online Through Our Invoicing System :
All payments usually take one business day to clear. Your order will begin processing after your payment has cleared. Most custom orders are processed and shipped with 6-10 business days. If your order contains over 200 items we may need additional time to process your order. An email notification will be sent to the email address on your order with all shipping and tracking information.
If your order is delayed for any reason you will receive an email with an expected shipping and delivery date.

What is your Return/Exchange policy?

If you are unsatisfied with your items for any reason you may request a Return/Exchange. All Return/Exchange request must be received within 48 hours after initial product delivery. To request a Return/Exchange please click the link below:
PLEASE NOTE ALL EXCHANGES DUE TO CUSTOMERS WANTING TO CHANGE TEXTURES, A MANDATORY 20% RESTOCKING FEE TO COVER LABOR OF THE ORIGINAL BUNDLES AND SHIPPING. REFUNDS WILL NOT BE GIVEN FOR NOT ACKNOWLEDGING PROCESSING AND SHIPPING TIME FRAMES BEFORE ORDERING.
SALE, CUSTOM ITEMS AND CLOSURES AND FRONTALS, ARE NOT REFUNDABLE AND/OR NON EXCHANGEABLE.
TO QUALIFY FOR AN EXCHANGE PLEASE SEE THE REQUIREMENTS BELOW:
An exchange request must be received within 48 hours of package delivery. The hair must remain in the bundle and not be untied at the top. The hair must be in its original packaging and tagged. Returned packages must include a copy of the original invoice. To include any gifts or original packaging ex. hair bags.
Merchandise must be physically received before exchange can be granted. Please allow 72 upon receipt to inspect. The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.
*Any Chargebacks initiated without initially contacting Raw Hair Factory for resolve, will automatically result in a forfeiture of any exchanges or refunds. All chargebacks will be disputed, then turned over to collections.*Again, Federal law states that you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.
NO Refunds, ALL SALES are Final. We will not cancel, or refund orders for not acknowledging our processing times.

What is your Order Cancellation Policy?

At any time before your order has shipped for any reason you are able to cancel your order.
A MANDATORY 30% RESTOCKING FEE TO COVER the COST OF LABOR OF THE ORIGINAL ORDER WILL BE DEDUCTED FROM YOUR REFUND. REFUNDS WILL NOT BE GIVEN FOR NOT ACKNOWLEDGING PROCESSING AND SHIPPING TIME FRAMES BEFORE ORDERING.
*Any Chargebacks initiated without initially contacting Raw Hair Factory for resolve, will automatically result in a forfeiture of any exchanges or refunds. All chargebacks will be disputed, then turned over to collections.*

Do your offer discounts or promotions on your hair?

For our Members we offer discounts depending on order amount and quantity.
Every quarter we offer Jumpstart Packages for business owners looking to purchase bundle packages.

Do you offer Drop Shipping?

No we do not at this time.

What happens if I open a Chargeback?

As of December 22, 2019 any customer who opens a chargeback will be charged a $50 chargeback fee. All chargebacks will be disputed with our merchant processor and our bank. If you are a member of your Member Access will be blocked and you will no longer be able to purchase from our company. You will have 30 calendar days from the initial chargeback to settle any outstanding balance with our company. If you do not settle the balance we will turn your account over to our collection agency.

Due to the unfortunate pandemic known as Covid-19, our order shipping has been temporarily impacted. Please see the notice here >

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Due to the unfortunate pandemic known as Covid-19, our ordering and shipping has been temporarily impacted until further notice.