To be eligible for a Return/Exchange, your item must be unused, unopened and in the same condition that you received it. Restocking fee is subject to 15% charge. You have 30 calendar days to return an item from the date you received it. In order to qualify for a return/exchange, your item must be shipped back to Exquisite Hair Factory. Upon receiving your return item we will review and check-in with you to confirm or deny the refund. Once approved, the refund should reflect in 7-10 business days back on your payment card.