Shipping Policy

Shipping Policy:

All prices on our website exclude shipping fees.

Your EXQUISITE Extensions are shipped from our facility in Los Angeles, California, USA or our Pakistan location.
We ship Monday through Friday, excluding weekends and USA holidays.
Orders placed before 12:00 PM (PST) will be shipped out that day! (MON-FRI)
To be eligible for 1-3 day express shipping orders must be in before 9:00 AM (PST)
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 3-5 business days. *(Note: All Shipping addresses are verified through US Postal service, If you are unsure of your shipping address, Please refer to USPS.com, does not apply to international addresses)
Please Note: FedEx Express shipping methods DO NOT DELIVER TO PO BOXES

(PLEASE ALLOW 24-48 HOURS FOR UPDATES)

FedEx shipping: 
  • Fast, reliable shipment options that you can depend on. 
  • Point to point tracking. You will never guess where your package is.
  • Saturday delivery options…for those times you your bundles in a hurry!
  • No additional tax and/or custom fees on international shipments.
  • Excellent customer service.  Fed Ex agents are just a phone call away when/if a delivery issue arise.
  • Guaranteed express service.  When you select 2nd day or Next Day air, Fed Ex will refund you the difference in express vs ground shipping if your package arrives late.

INTERNATIONAL DELIVERY:

International customers (outside of USA or Canada) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.
NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks. Even more for slow-to-ship countries see below. We are not responsible for any delays caused by destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fee’s due to the geographical location.
Slow-to-Ship Countries (3-8 weeks)
  • Middle East (Especially UAE and Saudi Arabia)
  • India
  • Pakistan
  • Germany
  • Netherlands
  • Italy
  • Brazil
  • Russia

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country’s customs office for respective charges and rates on package coming outside of your country.

Tracking Your Order:

Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which may include your tracking number and a link to follow the journey of your package (if applicable).

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

DELIVERY OF ITEMS:

In the event a customer’s tracking number states delivery was made to the customers address, EXQUISITE Hair does not offer refunds if the item is claimed to not have been delivered. EXQUISITE HAIR FACTORY offers priority mail with signature confirmation for an additional $2.5 which can be purchased at checkout. If an item is not received when tracking information confirms delivery, please contact the designated shipping company (USPS or DHL) for assistance.

SECURITY CONFIRMATION:

Security confirmation may delay shipping times due to additional information required from customers in order to verify their purchases. This is another way we seek to create the most secure online shopping experience by preventing unauthorized purchases for our customers.
Security confirmation may be required if any of the below criteria are applicable:
  • Billing address does not match the address on file with the credit card provider
  • Shipping address is different from billing address
  • Order total is greater than a designated value.

COUNTRIES WE DO NOT SHIP TO:

  • Albania
  • Algeria
  • Angola
  • Benin
  • Botswana
  • Burkina Faso
  • Burundi
  • Cabo Verde
  • Cameroon
  • Central African Republic
  • Chad
  • Comoros
  • Congo
  • Cote d’Ivoire
  • Cuba
  • Djibouti
  • Egypt
  • Equatorial Guinea
  • Eritrea
  • Ethiopia
  • Gabon
  • Gambia
  • Ghana
  • Guinea
  • Guinea-Bissau
  • Iran
  • Iraq
  • Kazakhstan
  • Kenya
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Lithuania
  • Madagascar
  • Malawi
  • Mali
  • Mauritania
  • Mauritius
  • Morocco
  • Mozambique
  • Namibia
  • Niger
  • Nigeria
  • North Korea
  • Pakistan
  • Rwanda
  • Sao Tome and Principe
  • Senegal
  • Seychelles
  • Sierra Leone
  • Somalia
  • South Africa
  • South Sudan
  • Sudan
  • Swaziland
  • Syria
  • Tanzania
  • Togo
  • Tunisia
  • Uganda
  • Zambia
  • Zimbabwe

Due to the unfortunate pandemic known as Covid-19, our order shipping has been temporarily impacted. Please see the notice here >

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Due to the unfortunate pandemic known as Covid-19, our ordering and shipping has been temporarily impacted until further notice.