If you require more assistance you can contact us by emailing info@Exquisitehairfactory.com and you will receive a response within 24 hours.
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INTELLECTUAL PROPERTY RIGHTS
You acknowledge and agree that all copyright, designs, the “look and feel” of www.exquisitehairfactory.com, trademarks and all other intellectual property and material rights relating to the Content as herein described, including EXQUISITE HAIR FACTORY. Software and all HTML and other code contained in this Site, shall remain at all times vested in EXQUISITE HAIR FACTORY. and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and provincial laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by EXQUISITE HAIR FACTORY. and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
CHANGES TO TERMS
CHANGES TO PRODUCTS AND PRICES
We reserve the right to make changes to the products and prices listed on the site, and to other content of this website, at any time without notice.
While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.
SECURITY & PAYMENT
Your financial & identity protection is our most important priority. That is why we process all payments through PayPal, which is one of the safest & most secure payment processing systems in the world.
COUPONS / DISCOUNTS
Only one promotional discount can be used per order. A promotional discount cannot be used in conjunction with any other offer or discount. Promotional discounts are non-transferable, not for resale, and not redeemable for cash. EXQUISITE HAIR FACTORY reserves the right to withdraw, amend or cancel a discount offer at any time.
DUTIES AND TAXES
All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by EXQUISITE HAIR FACTORY.
RESOLVING YOUR CONCERNS
DELIVERY OF ITEMS
EXQUISITE HAIR FACTORY does not take responsibility for products that are sent to you unregistered. If you would like it sent registered this will be at an additional cost to you.
What does it mean when an item is on Back-Order?
Popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!
- Items you order in addition to the back ordered item will be held back.
- The back ordered items in any order will automatically ship out as soon as we receive the item in the order which they were placed.
- You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item. We will take care of it for you from here on out!
- We will do our best to estimate when back ordered items are expected to ship, and post this information on the website. This is only an estimation, subject to change, and shipping dates are not guaranteed.